In-Room Dining Concierge

Concord Hospitality Enterprises; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Room Service Server to deliver warm, attentive in-room dining service, ensuring safety, accuracy, and exceptional hospitality. You will present meals professionally while upholding standards and knowledge of menu items.

The role requires ServSafe or approved alcohol training certification and thrives in a fast-paced hotel environment, emphasizing guest satisfaction and polished service.

Qualifications

• Prior food & beverage or serving experience preferred.
• Strong communication and guest-service skills.
• Ability to stay organized, multitask, and work efficiently in a fast-paced environment.
• Knowledge of proper food handling, presentation, and temperature control.
• ServSafe and/or approved alcohol training certification required.

Responsibilities

• Deliver food and beverages to guest rooms promptly, ensuring proper temperature, presentation, and completeness of each order.
• Provide professional, courteous service—including formal greetings, meal explanations, and assistance with additional guest needs.
• Maintain strong knowledge of all menu items, ingredients, and service standards.
• Anticipate guest needs, respond to requests promptly, and ensure complete satisfaction.
• Maintain organized, clean work areas and follow all safety, sanitation, and security procedures.
• Assist in dining rooms, bistros, or other food & beverage outlets as needed.
• Communicate clearly and pleasantly with guests and team members.
• Handle busy or unusual situations calmly and professionally.
• Support F&B leadership by identifying guest issues and offering solutions.
• Maintain reliable, regular, and punctual attendance.

Skills

Guest service

Communication

Multitasking

Food handling knowledge

ServSafe certification

Job description

Concord Hospitality Enterprises is seeking a Room Service Server to deliver warm, attentive in-room dining service, ensuring safety, accuracy, and exceptional hospitality. You will present meals professionally while upholding standards and knowledge of menu items.

The role requires ServSafe or approved alcohol training certification and thrives in a fast-paced hotel environment, emphasizing guest satisfaction and polished service.