Guest Experience Server - Banquets & Dining

Sonesta International Hotels Corporation; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a friendly Food Server to deliver attentive hospitality across our dining outlets. You’ll take orders, make menu recommendations, and ensure guests have memorable experiences in fast-paced environments.

You’ll collaborate with culinary teams, maintain cleanliness, follow safety standards, and participate in opening/closing duties. The role offers opportunities to grow with a growing portfolio of hotels and dedicated perks for team members.

Qualifications

• Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred.
• Strong attention to detail, presentation, cleanliness, and guest satisfaction standards.
• Ability to work collaboratively as part of a high-energy hospitality team.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
• A passion for hospitality, guest engagement, teamwork, and creating memorable dining experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Responsibilities

• Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations.
• Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
• Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
• Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
• Process guest transactions, payments, and POS system operations accurately and efficiently.
• Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.

Skills

Guest service excellence

Communication skills

Multitasking

Hospitality mindset

Teamwork

Tools

POS systems

Menu knowledge

Job description

Sonesta International Hotels Corporation is seeking a friendly Food Server to deliver attentive hospitality across our dining outlets. You’ll take orders, make menu recommendations, and ensure guests have memorable experiences in fast-paced environments.

You’ll collaborate with culinary teams, maintain cleanliness, follow safety standards, and participate in opening/closing duties. The role offers opportunities to grow with a growing portfolio of hotels and dedicated perks for team members.