Guest-Focused Food & Beverage Server

Sonesta Hotels International Corporation; St. Louis (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Paid time off

Job summary

Sonesta International Hotels is seeking a friendly Food Server to deliver attentive hospitality across our dining outlets. You will take orders, answer questions, and provide exceptional guest experiences while maintaining service standards and a welcoming atmosphere.

The role involves upselling opportunities, teamwork with Culinary and Beverage staff, and adherence to food safety and alcohol service policies in a fast-paced hotel environment.

Qualifications

• Previous restaurant, hotel, banquet, hospitality, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.
• Flexible availability including mornings, evenings, weekends, holidays, and event support as needed.

Responsibilities

• Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations.
• Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
• Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
• Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
• Process guest transactions, payments, and POS system operations accurately and efficiently.
• Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.
• Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas.
• Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts.
• Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations.
• Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times.
• Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience.
• Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta's People People culture.
• Any other duties as assigned

Tools

POS systems

Job description

Sonesta International Hotels is seeking a friendly Food Server to deliver attentive hospitality across our dining outlets. You will take orders, answer questions, and provide exceptional guest experiences while maintaining service standards and a welcoming atmosphere.

The role involves upselling opportunities, teamwork with Culinary and Beverage staff, and adherence to food safety and alcohol service policies in a fast-paced hotel environment.