In-Room Dining Concierge — Create Memorable Stays

Sonesta International Hotels Corporation; St. Louis (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation

Paid Sick Time

Paid Parental Leave

Life Insurance

Short-Term Disability

Long-Term Disability

Hospital Indemnity

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels Corporation is seeking an in-room dining server to deliver elevated food and beverage service directly to guests' rooms, ensuring a seamless, welcoming experience.

You will greet guests, explain menu items, coordinate with kitchen and service teams, handle transactions, and uphold safety and sanitation standards while contributing to Sonesta's People People culture.

Qualifications

• Previous restaurant, in-room dining, hotel, hospitality, banquet, or Food & Beverage experience preferred.
• Strong communication, customer service, and interpersonal skills with a polished and professional presence.
• Ability to multitask and work efficiently in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, and responsible alcohol service practices preferred.
• Experience using POS systems and handling guest transactions accurately preferred.
• Strong attention to detail, presentation, cleanliness, and guest experience standards.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.

Responsibilities

• Deliver food and beverage orders to guest rooms promptly, professionally, and according to hotel service standards.
• Provide exceptional guest service by greeting guests warmly, explaining menu items, and ensuring order accuracy and presentation quality.
• Set up and present in-room dining trays, tables, amenities, and special requests professionally and efficiently.
• Accurately take guest orders, process transactions, and support POS and cash handling procedures as needed.
• Maintain strong knowledge of restaurant menus, beverages, wine offerings, promotions, and hotel amenities.
• Coordinate closely with Culinary, Restaurant, Banquets, and Food & Beverage teams to ensure timely and seamless service.
• Monitor guest satisfaction and respond quickly and professionally to guest requests or concerns.
• Assist with tray retrieval, hallway clearance, side work, restocking, and maintaining cleanliness across service areas.
• Follow food safety procedures, sanitation standards, responsible alcohol service guidelines, and hotel operational policies.
• Support VIP arrivals, special events, amenities, and customized guest experiences as needed.
• Help create a polished, welcoming, and guest-focused experience aligned with Sonesta’s People People culture.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

POS experience

Tools

POS systems

Job description

Sonesta International Hotels Corporation is seeking an in-room dining server to deliver elevated food and beverage service directly to guests' rooms, ensuring a seamless, welcoming experience.

You will greet guests, explain menu items, coordinate with kitchen and service teams, handle transactions, and uphold safety and sanitation standards while contributing to Sonesta's People People culture.