In-Room Dining Concierge | Upselling & Service

Loews Hotels & Co; Coral Gables (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Pet insurance

Team member hotel rates & discounts

Subsidized parking

Job summary

Loews Coral Gables Hotel seeks a friendly Room Service Order Taker to deliver memorable in-room dining experiences. You will guide guests through menus, upsell thoughtfully, and coordinate with kitchen and service teams to ensure flawless, timely deliveries.

The role emphasizes hospitality, clear communication, and the ability to multitask in a fast-paced environment while maintaining accuracy and warmth on every call.

Qualifications

• Knowledge of food and beverage terminology.
• Exceptional guest service and telephone skills.
• Computer skills, ability to operate basic office equipment.
• Effective organizational and communications skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work flexible schedule including weekends and holidays.

Responsibilities

• Answer incoming calls promptly and courteously per service standards.
• Record food and beverage orders accurately in the POS and confirm details with guests.
• Provide menu guidance, upsell, and highlight specials to elevate guest experience.
• Coordinate with kitchen, bar, and room service attendants for timely delivery.
• Handle special requests, dietary needs, and additional amenities with care.
• Maintain organized logs of orders, calls, and special instructions.
• Assist with inventory tracking for menus, promotional materials, and supplies.
• Address guest concerns and resolve issues or escalate when necessary.
• Attend mandatory training sessions and meetings; work varying schedules as needed.

Skills

Hospitality Enthusiast

Clear Communicator

Detail-Oriented Multitasker

Calm Under Pressure

Collaborative Team Player

Veterans & Military Spouses Supported

Tools

POS system

Computer literacy

Job description

Loews Coral Gables Hotel seeks a friendly Room Service Order Taker to deliver memorable in-room dining experiences. You will guide guests through menus, upsell thoughtfully, and coordinate with kitchen and service teams to ensure flawless, timely deliveries.

The role emphasizes hospitality, clear communication, and the ability to multitask in a fast-paced environment while maintaining accuracy and warmth on every call.