In-Room Dining Concierge | Elevate Guest Experiences

Loews Hotels & Co; Arlington (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Training & development

Job summary

Loews Arlington Hotel in Arlington, TX invites applicants for a service-driven Room Service Order Taker role. You will be the voice behind the phone, guide guests through menus, upsell, and coordinate with kitchen and service teams to ensure flawless in-room dining experiences.

The position emphasizes hospitality, clear communication, and multitasking in a fast-paced resort setting, with opportunities for growth and employee benefits described in the listing.

Qualifications

• Knowledge of food and beverage terminology.
• Excellent guest service and telephone skills.
• Ability to multitask in a fast-paced environment.
• Good organizational and communication skills."

Responsibilities

• Answer incoming calls promptly and courteously, recording orders in the POS system.
• Provide menu guidance and upsell to enhance the guest experience.
• Coordinate with kitchen, bar, and room service attendants for timely delivery.
• Handle special requests and dietary needs with care and professionalism.
• Maintain logs of orders and instructions and assist with inventory tracking.

Skills

Hospitality oriented

Clear communication

Multitasking

Calm under pressure

Team collaboration

Tools

POS system

Job description

Loews Arlington Hotel in Arlington, TX invites applicants for a service-driven Room Service Order Taker role. You will be the voice behind the phone, guide guests through menus, upsell, and coordinate with kitchen and service teams to ensure flawless in-room dining experiences.

The position emphasizes hospitality, clear communication, and multitasking in a fast-paced resort setting, with opportunities for growth and employee benefits described in the listing.