Room Service Cashier – Elevate In-Room Dining & Billing

Loews Hotels, LLC.; Miami Beach (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Miami Beach Hotel is seeking a Room Service Cashier to provide accurate order-taking, assist guests with menu selections, and ensure precise billing for in-room dining experiences. You will coordinate with Culinary and Room Service teams, upsell thoughtfully, monitor order flow for timely delivery, and maintain in-room dining logs and control records.

The role requires strong communication, guest-focused service, and the ability to stay organized in a fast-paced oceanfront setting, with

Qualifications

• High School Diploma or equivalent required.
• Knowledge of food and beverage terminology and upselling techniques.
• Strong guest service skills with excellent telephone etiquette.
• Proficiency with computer systems and office or communication equipment.
• Strong organizational and communication skills.

Responsibilities

• Take and process in-room dining orders accurately and efficiently in accordance with Loews standards.
• Assist guests with menu selections and provide knowledgeable food and beverage recommendations.
• Upsell items thoughtfully to enhance the guest experience and support revenue goals.
• Monitor order flow to ensure timely preparation, delivery, and follow-up.
• Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams.
• Dispatch servers or bussers for deliveries, guest requests, and tray retrieval.
• Follow up with guests to confirm satisfaction with food quality and service.
• Respond to guest concerns or complaints professionally and with ownership.
• Maintain accurate in-room dining tracking logs and control records.
• Ensure correct billing and posting of all in-room dining and amenity charges.
• Stay informed on menu availability, specials, and out-of-stock items.
• Maintain a clean, organized work area and adhere to safety and sanitation standards.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Upselling

Communication

Attention to detail

Team coordination

Telephone etiquette

Education

High School Diploma or equivalent

Job description

Loews Miami Beach Hotel is seeking a Room Service Cashier to provide accurate order-taking, assist guests with menu selections, and ensure precise billing for in-room dining experiences. You will coordinate with Culinary and Room Service teams, upsell thoughtfully, monitor order flow for timely delivery, and maintain in-room dining logs and control records.

The role requires strong communication, guest-focused service, and the ability to stay organized in a fast-paced oceanfront setting, with