In‑Room Dining Concierge | Luxury Service & Upsell

Fairmont; Hawaii; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

401(k) with employer matching

Paid holidays and vacation

Employee discounts on hotel dining

Travel program with Accor properties

Complimentary meals for employees

Job summary

Fairmont Orchid on Hawai‘i Island seeks an in-room dining specialist to deliver signature dining experiences in a luxury, fast-paced environment. You will provide warm, personal service to guests in all 540 rooms and suites, maintaining knowledge of F&B services and ensuring timely delivery of orders.

Ideal candidates have strong English proficiency, teamwork, and a detail-oriented, guest-focused mindset. You will operate with HACCP and safety protocols, and must be legally eligible to work in

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready.
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Ensure that all food & beverage are served according to service standard
• Clear and tidy up tables after the departure of the patrons as quickly as possible.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Skills

Customer service

English proficiency

Teamwork

Attention to detail

Food & beverage knowledge

Job description

Fairmont Orchid on Hawai‘i Island seeks an in-room dining specialist to deliver signature dining experiences in a luxury, fast-paced environment. You will provide warm, personal service to guests in all 540 rooms and suites, maintaining knowledge of F&B services and ensuring timely delivery of orders.

Ideal candidates have strong English proficiency, teamwork, and a detail-oriented, guest-focused mindset. You will operate with HACCP and safety protocols, and must be legally eligible to work in