In Room Dining Coordinator

Omni Hotels; Louisville, Northern (KY, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Omni Hotels is seeking an In-Room Dining Coordinator in Louisville to be the primary guest contact for in-room dining experiences, ensuring accurate orders and timely delivery. The role involves processing orders, guiding staff, and maintaining high service standards to achieve five-diamond hospitality.

The position requires flexible scheduling including nights and weekends, strong English communication skills, and familiarity with MICROS POS systems.

Qualifications

• Must work a varied schedule including nights, holidays, and weekends.
• Ability to communicate clearly with guests and co-workers in English, both verbally and in writing.
• Working knowledge of computers and telephone systems.
• Previous customer service experience preferred.
• Previous cashiering experience preferred.
• STAR and Food Handlers Certifications required on first day of work.

Responsibilities

• Upsell to enhance revenue and guest satisfaction per Omni guidelines.
• Process and expedite Select Guest (loyalty program) orders.
• Take guest orders via telephone and online following Moments of Service guidelines.
• Confirm order details, items, pricing, and delivery times with guests and kitchen/Room Service.
• Enter orders into MICROS POS according to Omni standards.
• Communicate accurate order details to Kitchen and Room Service teams.
• Collaborate with In Room Dining Servers to ensure timely, accurate delivery.
• Complete other tasks as assigned by management.

Skills

Customer service

Communication

Cashiering

Team coordination

Education

STAR and Food Handlers Certifications

Tools

MICROS POS System

Job description

In Room Dining Coordinator

Overview:

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities:

· Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction

· Process and expedite Select Guest (loyalty program) orders

· Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line

· Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details

· Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards

· Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.

· Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications

· Complete other tasks as assigned by management.

Qualifications:

· Required to work a varied work schedule including nights, holidays, and weekends

· Ability to communicate clearly with guests and co-workers in English both verbally and in writing

· Working knowledge of computers and telephone systems

· Previous customer service experience preferred

· Previous cashiering experience preferred

· Must have STAR and Food Handlers Certifications upon first day of work