In-Room Dining Assistant Manager: Guest Experience Lead

Four Seasons; Westlake Village (CA); On-site; USD 73,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Company Match 401K

Complimentary stays

Complimentary meals

On-site parking

Training programs

Wellbeing investment

Life Insurance

Job summary

Four Seasons Hotel Westlake Village is hiring an In Room Dining Assistant Manager to train and lead the room service team, ensuring smooth operations and outstanding guest experiences. You will foster a positive work environment while maintaining a culture of service excellence.

The ideal candidate has 1–2 years in a supervisory Food & Beverage role, strong English communication, and experience with hotel F&B systems. This position offers competitive pay and benefits in a luxury setting.

Qualifications

• College degree in hotel/restaurant management or equivalent experience.
• 1–2 years of supervisory/assistant manager experience in Food & Beverage.
• Room service experience preferred.
• English reading/writing proficiency required.
• Ability to operate hotel F&B computer systems.
• Strong communication and interpersonal skills.

Responsibilities

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Room Service Department to meet standards.
• Be visible in operation, recognize staff, manage guest concerns and special requests.
• Describe and ensure quality of all food items, ingredients, and preparation methods; knowledge of wine and spirits.
• Control labor and operating expenses through scheduling, purchasing, inventory and control.
• Attend regular operational meetings for coordination between departments.
• Observe facilities and equipment and suggest improvements as needed.

Skills

Guest service excellence

Leadership

Communication

English proficiency

Education

College degree in hotel/restaurant management

Job description

Four Seasons Hotel Westlake Village is hiring an In Room Dining Assistant Manager to train and lead the room service team, ensuring smooth operations and outstanding guest experiences. You will foster a positive work environment while maintaining a culture of service excellence.

The ideal candidate has 1–2 years in a supervisory Food & Beverage role, strong English communication, and experience with hotel F&B systems. This position offers competitive pay and benefits in a luxury setting.