In-Person Tax Office Front Desk Pro

H&R Block, Inc.; Alpharetta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and coordinate scheduling in a busy Alpharetta office. This in-person role supports tax professionals and ensures a smooth, welcoming experience during peak season.

You'll handle phones, direct clients to the right specialist, and maintain organized workflows while upholding confidentiality and professional service. Evening and weekend availability is preferred during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Team collaboration

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and coordinate scheduling in a busy Alpharetta office. This in-person role supports tax professionals and ensures a smooth, welcoming experience during peak season.

You'll handle phones, direct clients to the right specialist, and maintain organized workflows while upholding confidentiality and professional service. Evening and weekend availability is preferred during tax season.