Front Desk & Client Experience Specialist (Tax Office)

H&R Block, Inc.; Decatur (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage schedules in a busy tax office in Decatur, GA. You will handle check-ins, coordinate with tax professionals, and support daily office operations with discretion and professionalism.

This in-person role offers training and a path into tax preparation or leadership, with evenings and weekends during tax season expected. Join a collaborative team and help deliver a positive client experience.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and teamwork skills.
• Ability to multitask and manage priorities.
• Detail-oriented with good follow-through.
• Proficient with basic computer programs (Office/Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization for a smooth client experience.
• Collaborate with tax professionals and office team.
• Handle sensitive client information confidentially.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer skills

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage schedules in a busy tax office in Decatur, GA. You will handle check-ins, coordinate with tax professionals, and support daily office operations with discretion and professionalism.

This in-person role offers training and a path into tax preparation or leadership, with evenings and weekends during tax season expected. Join a collaborative team and help deliver a positive client experience.