In-Person Scheduling Specialist – Clifton, NJ

EHG; Clifton (NJ); On-site; USD 48,000 - 60,000; Full time

Job summary

EHG is seeking a Scheduling Coordinator for in-person work in Clifton, NJ. You will act as the primary contact for Direct Care Staff and Supervisors on scheduling, hours, and coverage across assigned regions, following handoff processes from Admissions and Intake.

You will monitor hours, flag coverage gaps, prepare daily and weekly reports, and ensure timely communication with Supervisors and Regional Directors while maintaining HIPAA compliance.

Qualifications

• Experience in customer service, scheduling, staffing or coordinating people and schedules.
• Home care staffing, behavioral health, or Medicaid experience is a plus.
• Strong organizational skills to manage multiple schedules, regions, and deadlines.
• Excellent communication; able to resolve issues via direct conversations.
• Experience preparing recurring daily/weekly reports with high data accuracy.
• Proficiency with Microsoft 365 Suite; familiarity with Credible or similar EHR systems.
• Ability to work independently and as part of a team in a fast-paced, in-person office.

Responsibilities

• Serve as the primary contact for Direct Care Staff and Supervisors on scheduling, hours, and coverage within assigned regions, in partnership with Regional Directors.
• Receive new cases from Admissions & Intake and track pending assignments until confirmed by Supervisors.
• Process daily reports, cancellations, transfers, and discharge requests with DCS and Supervisors; notify the Regional Director.
• Communicate with the Supervisor before changing a caseload; document conversations in Credible.
• Acknowledge caseload updates within 1 business day; flag concerns within 3 business days.
• Monitor scheduled vs. rendered hours and flag utilization gaps to Supervisors.
• Collaborate with Supervisors to troubleshoot scheduling conflicts.
• Assist Regional Directors with compliance follow-up and provide tracking details.
• Maintain accurate scheduling records in Credible, including staff status and DCS profiles.
• Prepare and distribute daily (by 9:00am) and weekly reports on hours, coverage, and pending assignments.
• Escalate unresolved scheduling issues to the Scheduling Team Lead and Regional Director.
• Track scheduling trends and propose operational improvements.
• Support consistency by following handoff templates and standardized communication.
• Participate in regular team meetings and case reviews to support continuity of care.
• Maintain confidentiality and comply with HIPAA and privacy regulations.

Skills

Customer service

Scheduling

Staffing coordination

Organizational skills

Communication

Reports & data accuracy

Microsoft 365

Credible or similar EHR

Tools

Credible

Microsoft 365 Suite

Job description

EHG is seeking a Scheduling Coordinator for in-person work in Clifton, NJ. You will act as the primary contact for Direct Care Staff and Supervisors on scheduling, hours, and coverage across assigned regions, following handoff processes from Admissions and Intake.

You will monitor hours, flag coverage gaps, prepare daily and weekly reports, and ensure timely communication with Supervisors and Regional Directors while maintaining HIPAA compliance.