Homecare Scheduling Coordinator

Caring People; Clifton (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Caring People in Clifton, NJ is hiring a full-time Homecare Scheduling Coordinator to ensure efficient scheduling of caregivers for client shifts. You will work with the Branch Administrator and outreach/clinical teams, delivering excellent customer service and precise scheduling.

The ideal candidate has outstanding communication, high attention to detail, and experience in healthcare scheduling or home care. On-site work in Clifton, NJ is required with reliable punctuality.

Qualifications

• Strong interpersonal and communication skills to interact with clients and staff.
• Professional phone etiquette with high call volumes.
• Experience in Health Care appointment scheduling and coordination.
• Data entry, recordkeeping and basic office software proficiency.
• Attention to detail and ability to prioritize multiple tasks.
• Experience in home care or related service industry preferred.
• On-site work in Clifton, NJ with reliable punctuality.
• High school diploma or equivalent; healthcare admin cert a plus.

Responsibilities

• Schedule caregiving services by matching clients and caregivers with input from outreach and clinical teams.
• Provide customer service to both clients and employees.
• Participate in recruiting, screening and hiring caregiving staff.
• Assist applicants with the application and hiring process.
• Maintain personnel files in compliance with agency policy and state regulations.
• Conduct orientation of new para-professional staff.
• Assist in obtaining satisfaction surveys from clients and employees.
• Participate in team meetings and suggest process improvements.

Skills

Interpersonal skills

Phone etiquette

Scheduling coordination

Data entry

Attention to detail

Home care experience

multitasking

Education

High school diploma or equivalent

Healthcare administration or scheduling cert (plus)

Job description

Company Description

Caring People is a reputable home care agency that has been serving clients for over 25 years. The organization provides a wide range of services, including dementia care, companion care, skilled nursing care, care management, and hands‑on personal care. A team of experienced professionals delivers individualized support to help clients remain safe and comfortable at home. Caring People prioritizes empathy, dignity, and consistent quality in every interaction with clients and their families.

Job Summary

We are currently looking for a full-time Homecare Scheduling coordinator to join our fast‑growing NJ team. The Scheduling coordinator will work closely with the Branch Administrator to ensure the coordination and scheduling of caregivers for all client shifts. The ideal candidate will have exceptional customer service and follow up skills, superior interpersonal skills, be a masterful communicator and a high attention to detail.

Responsibilities

• Schedule appropriate caregiving services by matching clients and caregivers with input from the outreach and clinical teams
• Provide customer service to both clients and employees
• Actively participates in recruiting, screening and hiring caregiving staff
• Assists applicants with the application and hiring process
• Supports the maintenance of personnel files in compliance with agency policy and state regulations
• Conducts orientation of new para‑professional staff
• Assists in obtaining satisfaction surveys from clients and employees
• As a member of the team, participates in team meetings, shares feedback and proactively efforts to improve processes

Qualifications

• Strong Interpersonal Skills and Communication abilities to interact effectively with clients, caregivers, and internal teams.
• Professional Phone Etiquette and experience managing high volumes of calls and inquiries.
• Proficiency in Health Care Appointment Scheduling and coordination within a fast‑paced care environment.
• Administrative Assistance skills, including data entry, recordkeeping, and basic office software use.
• Attention to detail, organizational skills, and ability to prioritize multiple tasks.
• Experience in home care, healthcare, or a related service industry preferred.
• Ability to work on‑site in Clifton, NJ with reliable punctuality and dependability.
• High school diploma or equivalent required; additional coursework or certification in healthcare administration or scheduling is a plus.