In-Person Patient Care Coordinator | Growth & Benefits

Hear Wright, Inc; Crown Point (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Discounted Hearing Aids and Products

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a full-time Patient Care Coordinator for our Crown Point, IN offices. In this in-person role you will greet patients, manage appointments, verify insurance, and support clinic operations to drive positive patient experiences.

Ideal candidates bring 1–2 years in healthcare or customer service, strong communication, organizational skills, and comfort with scheduling software and EMR systems. PTO, benefits, and a growth-oriented environment are provided.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum 1–2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• You will act as the face of our retail clinics located around the country and in local communities.
• The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better.
• You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.
• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPPA standards.

Skills

Customer service

Administrative support

Healthcare experience

Interpersonal skills

Organizational skills

Multitasking

EMR software

Scheduling software

Education

High school diploma or GED

Tools

EMR systems

Job description

HearingLife is seeking a full-time Patient Care Coordinator for our Crown Point, IN offices. In this in-person role you will greet patients, manage appointments, verify insurance, and support clinic operations to drive positive patient experiences.

Ideal candidates bring 1–2 years in healthcare or customer service, strong communication, organizational skills, and comfort with scheduling software and EMR systems. PTO, benefits, and a growth-oriented environment are provided.