Clinic Patient Experience Lead

Demant; Crown Point (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO & Holidays

Work-Life balance

Medical, dental, vision, HSA

401K Match

Maternity Leave

Disability coverage (Short & Long-Term

Life Insurance (Free)

Pet Insurance

Hearing aids discounts for family

Daycare Flex Savings Plan

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator in Crown Point, IN to be the friendly face of our clinic network. You will support clinicians, schedule patient visits, handle insurance data, and ensure a smooth patient journey with top-tier service.

We offer comprehensive benefits, growth opportunities, and a strong emphasis on work-life balance. This role is full-time, in-person, and engages with patients daily to improve hearing health outcomes.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1-2 years of customer service, administrative, or healthcare-related experience.
• Strong interpersonal and communication skills.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls (50-75 per day).
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify patient insurance information.
• Order and receive office supplies.
• Process patient payments.
• Manage hearing aid supplies inventory.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Tech proficiency (EMR)

Education

High School Diploma or GED

Associate degree preferred

Tools

EMR systems

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator in Crown Point, IN to be the friendly face of our clinic network. You will support clinicians, schedule patient visits, handle insurance data, and ensure a smooth patient journey with top-tier service.

We offer comprehensive benefits, growth opportunities, and a strong emphasis on work-life balance. This role is full-time, in-person, and engages with patients daily to improve hearing health outcomes.