In-Person Member Experience Specialist

Veterans Administration Credit Union, Kansas; Wichita (KS); On-site; USD 35,000 - 42,000; Full time

Job summary

Mid American Credit Union in Wichita is seeking a friendly Member Service Representative to assist members with account transactions, verify information, and provide responsive service.

You will maintain accuracy, handle multiple systems, and stay current with product knowledge while upholding compliance standards. The role is on-site and requires professional appearance and strong communication.

Qualifications

• High School Diploma or GED required.
• Six months to two years of related service experience.
• Excellent written and verbal communication.
• Discretion and confidentiality in interactions.
• Punctual and professional appearance.

Responsibilities

• Performs member servicing using computerized systems for verification.
• Gathers information to complete transactions efficiently.
• Assists members in managing accounts and addressing their needs.
• Maintains accuracy and attention to detail.
• Exhibits a positive, friendly and professional attitude.
• Keeps up with product and service changes.
• Completes annual training on BSA/AML compliance and policy updates.

Skills

High school diploma GED

Six months to two years experience

Multitasking

Relationship building

Confidentiality

Conflict resolution

Active listening

Punctuality

Professional appearance

Education

High School Diploma or GED

Job description

Mid American Credit Union in Wichita is seeking a friendly Member Service Representative to assist members with account transactions, verify information, and provide responsive service.

You will maintain accuracy, handle multiple systems, and stay current with product knowledge while upholding compliance standards. The role is on-site and requires professional appearance and strong communication.