Member Experience Consultant

Truity Credit Union; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Truity Credit Union in Lawrence, KS is seeking a friendly Member Service Representative who will assist members with deposits, loans, and account questions while delivering courteous service.

The role requires listening to member needs, recommending appropriate products, processing transactions, and maintaining accuracy and confidentiality.

You will rotate between teller and member consultant duties and participate in training and compliance.

Qualifications

• Minimum one year up to three years of similar or related experience, including prepatory experience.
• A high school degree or equivalent.

Responsibilities

• Actively listen and respond to member inquiries while providing exceptional service.
• Originate, evaluate, authorize approval, process, and disburse consumer loans within authority.
• Process transaction requests by credit union members.
• Assist members with questions regarding their mortgage, credit cards and credit resolution issues.

Skills

Excellent communication

Customer service

Multitasking

Typing

Education

High school diploma

Tools

MS Office

Job description

Truity Credit Union in Lawrence, KS is seeking a friendly Member Service Representative who will assist members with deposits, loans, and account questions while delivering courteous service.

The role requires listening to member needs, recommending appropriate products, processing transactions, and maintaining accuracy and confidentiality.

You will rotate between teller and member consultant duties and participate in training and compliance.