In-Person Front Desk Receptionist – Behavioral Health & Scheduling

Lighthouse Psychiatry Brain Health Center; Scottsdale (AZ); On-site; USD 23,419 - 27,552; Full time

Job summary

Lighthouse Psychiatry is seeking a Front Desk Receptionist to manage patient access, scheduling, EHR documentation, and front-office operations in a behavioral health setting. The role requires 2+ years in a medical/mental health office and familiarity with Athenahealth EHR; strong organizational and customer-service skills are essential.

The position is in-person at our Scottsdale, AZ location, with a pay range of $17–$20 per hour, depending on experience and certifications.

Qualifications

• Minimum 2+ years in a medical, mental health, or behavioral health office.
• Experience with EHR/EMR systems (Athenahealth preferred) and Microsoft Office.
• Excellent organization, attention to detail, and time management.
• Professional written and verbal communication; strong customer service.

Responsibilities

• Greet patients and visitors; manage check-in/check-out with professionalism and empathy.
• Answer phones, route calls, respond to email/portal inquiries.
• Prepare new-patient packets and ensure HIPAA, consent, financial, and intake forms.
• Manage waitlists, cancellations, reschedules, and fill open appointments efficiently.
• Schedule new and follow-up appointments by provider criteria (service type, age, insurance, specialty).
• Maintain provider calendars and appointment templates in the EHR.
• Coordinate referrals, follow-ups, and multi-visit treatment series.
• Monitor no-shows and late arrivals; perform reminder and rebooking outreach.

Skills

Athenahealth EHR

Medical office experience

Microsoft Office

Job description

Lighthouse Psychiatry is seeking a Front Desk Receptionist to manage patient access, scheduling, EHR documentation, and front-office operations in a behavioral health setting. The role requires 2+ years in a medical/mental health office and familiarity with Athenahealth EHR; strong organizational and customer-service skills are essential.

The position is in-person at our Scottsdale, AZ location, with a pay range of $17–$20 per hour, depending on experience and certifications.