Patient Experience Front Desk Specialist (Mental Health)

Hightop Health; Smyrna (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hightop Health, LLC in Smyrna, GA is seeking a Front Desk Associate to greet patients, answer calls, schedule appointments, and manage the front desk with professionalism. The ideal candidate has medical front desk experience, familiarity with Athena or a similar EHR, strong communication skills, and the ability to multitask in a fast-paced environment to support patients and the clinic team.

Join a patient-centered practice focused on compassionate care, with a collaborative, clinician-centric

Qualifications

• Previous experience as front desk admin in a medical office.
• Experience with Athena or a similar EHR.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with phone systems and handling high call volumes.
• Excellent organizational skills and attention to detail.
• Customer service-oriented mindset and professional demeanor.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Schedule appointments for patients and manage the appointment calendar
• Collect patient information and update electronic medical records
• Verify insurance coverage and assist with insurance billing processes
• Maintain a clean and organized front desk area
• Provide excellent customer service to ensure patient satisfaction
• Assist with administrative tasks such as filing, faxing, and scanning documents

Skills

Front desk experience

Strong communication

Multitasking

Phone system familiarity

Organizational skills

Customer service

Tools

Athena EHR

Job description

Hightop Health, LLC in Smyrna, GA is seeking a Front Desk Associate to greet patients, answer calls, schedule appointments, and manage the front desk with professionalism. The ideal candidate has medical front desk experience, familiarity with Athena or a similar EHR, strong communication skills, and the ability to multitask in a fast-paced environment to support patients and the clinic team.

Join a patient-centered practice focused on compassionate care, with a collaborative, clinician-centric