Patient-Focused Front Desk & Admin Coordinator

Lighthouse Psychiatry Brain Health Center; Gilbert (AZ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Opportunities for growth

Job summary

Lighthouse Psychiatry Brain Health Center is seeking a Front Desk Receptionist to manage patient access, scheduling, and front‑office operations in a behavioral health setting. This in‑person role requires organization, empathy, and comfort working with mental health patients.

Responsibilities include greeting patients, phone handling, HIPAA/compliance tasks, and coordinating referrals. Prior experience with Athenahealth and MS Office is preferred; growth opportunities are available.

Qualifications

• 2+ years in a medical, mental health, or behavioral health office.
• Experience with EHR/EMR systems (Athenahealth preferred) and Microsoft Office (Word/Excel).
• Excellent organization, attention to detail, and time management.
• Professional written/verbal communication; strong customer service.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet patients and visitors; manage check‑in/check‑out with professionalism and empathy.
• Answer phones, route calls, manage voicemail, and respond to email/portal inquiries.
• Prepare new‑patient packets and ensure completion of HIPAA, consent, financial, and intake forms.
• Manage waitlists, cancellations, reschedules, fill open appointments efficiently.
• Schedule new and follow‑up appointments by provider criteria; maintain calendars.
• Coordinate referrals, follow‑ups, and multi‑visit treatment series.
• Enter/update demographics, insurance, and contact information; process ROI requests.

Skills

EHR/EMR (Athenahealth)

Microsoft Office

Customer service

Organization

Tools

Athenahealth

Job description

Lighthouse Psychiatry Brain Health Center is seeking a Front Desk Receptionist to manage patient access, scheduling, and front‑office operations in a behavioral health setting. This in‑person role requires organization, empathy, and comfort working with mental health patients.

Responsibilities include greeting patients, phone handling, HIPAA/compliance tasks, and coordinating referrals. Prior experience with Athenahealth and MS Office is preferred; growth opportunities are available.