In-Person Customer Service Rep — Seattle Teleservice Center

Social Security Administration; Federal Way (WA); On-site; USD 46,000 - 82,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Social Security Administration in Federal Way, WA, is hiring Customer Service Representatives for the Teleservice Center. This in-person, full-time role supports beneficiaries and the public by telephone, conducting interviews to determine questions and issues, and explaining benefits rules and procedures.

The GS-5/6/7 positions require federal experience and a proven ability to gather facts, evaluate evidence, and resolve problems.

Qualifications

• GS-5/GS-6/GS-7: federal experience required as described in the qualifications.
• Experience conducting interviews to obtain/provide information to resolve problems.
• Proven ability to explain rules, gather facts, and evaluate evidence.

Responsibilities

• Assist beneficiaries and the public by telephone.
• Conduct interviews to determine caller questions or issues.
• Explain technical information and benefits rules and procedures.
• Gather facts, evaluate evidence and take action to resolve problems.

Skills

Customer service

Telephone interviews

Communication

Job description

Social Security Administration in Federal Way, WA, is hiring Customer Service Representatives for the Teleservice Center. This in-person, full-time role supports beneficiaries and the public by telephone, conducting interviews to determine questions and issues, and explaining benefits rules and procedures.

The GS-5/6/7 positions require federal experience and a proven ability to gather facts, evaluate evidence, and resolve problems.