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Social Security Administration; Oakland (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The United States Social Security Administration in Oakland, CA is advertising vacancies under Direct Hire Authority (DHA). The notice outlines GS-5, GS-6, and GS-7 eligibility criteria and required experience.

Applicants must meet all qualification requirements by the closing date with cut-off dates on September 25, 2026; October 15, 2026; and November 5, 2026. Veterans Preference does not apply under DHA, and selections will be processed as new appointments.

Qualifications

• GS-5: 1 year specialized experience at GS-4 level, e.g., handling legal/medical records, basic accounting, or accounts payable/receivable.

Responsibilities

• GS-7: 1 year of specialized experience evaluating eligibility or resolving complex issues by applying federal laws, regulations and policies.

Job description

Positions

Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new appointments to the civil service. Under the provisions of DHA, Veterans Preference does not apply.

Salary

Salary will be set in accordance with applicable Locality Pay. Seattle, WA - SALARY TABLE 2026-SEA Oakland, CA - SALARY TABLE 2026-SF Shift Oakland: 9:00A - 5:30P PST Seattle: 11:00A - 7:30P PST

Careers with SSA

The United States Social Security Administration

my Social Security | SSA

Resume Requirements

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.

Application Cut-Off Dates

All qualification requirements must be met by the closing date of the announcement. Cut-Off Dates to receive applications will be used for this announcement.

First Cut-Off Date: September 25, 2026

Second Cut-Off Date: October 15, 2026

Closing Date: November 5, 2026

Initial cut-off date will be used to begin applicant consideration. Applications received after the first cut-off date will only be considered if needed.

Experience Eligibility

If you are using experience to qualify, you must have:

GS-5: One (1) year of specialized experience at the equivalent to the GS-4 level in the Federal Service. Examples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Please include examples of your experience within your resume for each position held.

GS-6: One (1) year of specialized experience at the equivalent to the GS-5 level in the Federal Service. Examples of specialized experience include: (1) Researching and analyzing rules, policies, procedures to respond to inquiries; AND (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Please include examples of your experience within your resume for each position held.

GS-7: One (1) year of specialized experience at the equivalent to the GS-6 level in the Federal Service. Examples of specialized experience include: (1) Researching, analyzing and applying Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; OR (2) Explaining legal or medical provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds. Please include examples of your experience within your resume for each position held.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

Selective Placement Factor

Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.