Pension Benefits Support Specialist (Bilingual)

Northwest Administrators, Inc; Seattle (WA); On-site; USD 28,598 - 36,217; Full time

Benefits offered by this job

Union scale wages

Employer provided defined benefit pension

Paid leave and holidays

Strong team environment with good work-life balance

Job summary

A leading benefits administration firm is seeking a Customer Support Specialist for their Pension Services department in Seattle, WA. The role requires answering customer inquiries about retirement plan benefits and assisting in the documentation process. Candidates should excel in communication and possess strong organizational skills, with proficiency in technology and a passion for exceptional customer service. This position offers union scale wages and a comprehensive benefits package, promoting a healthy work-life balance.

Qualifications

• Strong analytical skills and ability to prioritize workloads.
• Excellent interpersonal, verbal, and written communication skills.
• Passion for delivering exceptional customer service.
• Proficient with technology and problem-solving skills.
• Fluent in Spanish is highly preferred.

Responsibilities

• Schedule and assist customers with electronic signing via Zoom.
• Timely and accurately answer questions about retirement plans.
• Document calls thoroughly in the computer system.
• Verify and update customer information as needed.
• Mail various forms and information to customers.

Skills

Organized

Strong verbal and written communication

Customer service orientation

Attention to detail

Technical proficiency

Bilingual in Spanish

Tools

Excel

Word

Job description

A leading benefits administration firm is seeking a Customer Support Specialist for their Pension Services department in Seattle, WA. The role requires answering customer inquiries about retirement plan benefits and assisting in the documentation process. Candidates should excel in communication and possess strong organizational skills, with proficiency in technology and a passion for exceptional customer service. This position offers union scale wages and a comprehensive benefits package, promoting a healthy work-life balance.