Customer Service Rep (Temporary) – Remote Telework Eligible

Social Security Administration; Vincennes (IN); Remote; USD 56,000 - 73,000; Full time

Job summary

The Social Security Administration in Vincennes, IN is seeking a Contact Representative (Customer Service) under ICTAP for a temporary, not-to-exceed 1 year assignment. The role supports SSA beneficiaries and the public by phone, in person, or in writing, handling inquiries about SSA programs.

The position offers telework eligibility and a flexible schedule up to 40 hours per week, with duties focused on explaining benefits, determining eligibility, and updating claims information using SSA

Qualifications

• There is no substitution of education for experience at this grade level.

Responsibilities

• Assist beneficiaries and the public in person, by phone, or in writing.
• Explain SSA programs, rules and regulations; gather facts, evaluate evidence, and resolve issues.
• Use automation tools to access and update information about claims or eligibility.

Job description

The Social Security Administration in Vincennes, IN is seeking a Contact Representative (Customer Service) under ICTAP for a temporary, not-to-exceed 1 year assignment. The role supports SSA beneficiaries and the public by phone, in person, or in writing, handling inquiries about SSA programs.

The position offers telework eligibility and a flexible schedule up to 40 hours per week, with duties focused on explaining benefits, determining eligibility, and updating claims information using SSA