ESA Customer Service Specialist II – Public Benefits

State of Washington; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

5% premium pay

Free ORCA card

Job summary

Washington State Department of Social and Health Services (DSHS) ESA - Customer Service Specialist 2 in Renton is an entry-level role focused on providing customer service and administrative support to diverse clients seeking public assistance.

You will process negotiables like EBT cards, manage inventory, respond to inquiries, and assist staff, with opportunities to learn and grow in public service. King County employees receive premium pay and ORCA card benefits.

Qualifications

• High school diploma or equivalent and two years of experience assisting clients.
• One year of experience as Customer Service Specialist 1.
• Ability to learn agency programs and assist clients with EBT.
• Experience helping diverse populations.

Responsibilities

• Process and issue negotiables (EBT cards, gas cards, bus passes) to customers.
• Maintain security and accuracy of all negotiables.
• Handle office orders for equipment, repairs, supplies.
• Provide administrative support to staff, including remote workers.

Skills

Customer service

Empathy

Communication

Office software

Inventory management

Multitasking

Organization

Punctuality

Education

High school diploma or equivalent

Tools

EBT systems

Job description

Washington State Department of Social and Health Services (DSHS) ESA - Customer Service Specialist 2 in Renton is an entry-level role focused on providing customer service and administrative support to diverse clients seeking public assistance.

You will process negotiables like EBT cards, manage inventory, respond to inquiries, and assist staff, with opportunities to learn and grow in public service. King County employees receive premium pay and ORCA card benefits.