Senior Onsite Customer Support Specialist – Seattle

TTEC; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC, a global technology and services company, is seeking a Senior Customer Service Representative to work onsite in Seattle, WA. You will handle escalated customer issues, document cases, and collaborate with a client team to deliver exceptional experiences.

The role emphasizes empathy, strong English communication, and the ability to navigate multiple systems while maintaining confidentiality. Onsite work with a health-conscious benefits package is offered.

Qualifications

• 2+ years of customer service experience.
• Ability to work onsite at the client facility in Seattle, WA.
• Strong verbal and written English communication with impeccable spelling and grammar.

Responsibilities

• Resolve escalated or complex customer calls to provide peace of mind.
• Create detailed case documentation and reports using professional language.
• Manage multiple channels (phone, email, chat, Slack) with confidentiality and empathy.

Skills

Customer service experience

Onsite work

English communication

Problem solving

Communication skills

Education

Some post-secondary education

Job description

TTEC, a global technology and services company, is seeking a Senior Customer Service Representative to work onsite in Seattle, WA. You will handle escalated customer issues, document cases, and collaborate with a client team to deliver exceptional experiences.

The role emphasizes empathy, strong English communication, and the ability to navigate multiple systems while maintaining confidentiality. Onsite work with a health-conscious benefits package is offered.