Customer Experience Specialist

Kedia Corporation; Federal Way (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic corporation in Federal Way is seeking a dedicated Customer Service Representative. In this role, you will be responsible for handling customer inquiries, providing detailed information about products, and resolving complaints. You will utilize various tools, including CRM software and contact center technology, to enhance service effectiveness. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction. This position offers an opportunity in a fast-paced work environment.

Qualifications

• Experience with customer service principles and processes.
• Strong communication skills for handling inquiries and complaints.
• Ability to manage and resolve customer complaints effectively.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions or transactions.
• Resolve customer service or billing complaints.

Skills

Customer service skills

Record keeping

Problem-solving

Tools

CRM software

Contact center software

Spreadsheet software

Job description

A dynamic corporation in Federal Way is seeking a dedicated Customer Service Representative. In this role, you will be responsible for handling customer inquiries, providing detailed information about products, and resolving complaints. You will utilize various tools, including CRM software and contact center technology, to enhance service effectiveness. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction. This position offers an opportunity in a fast-paced work environment.