In-Person Client Concierge for Tax Season (Evenings/Weekends)

H&R Block, Inc.; Philadelphia (Philadelphia County); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Philadelphia to welcome clients and manage scheduling. This in-person role supports a team of tax professionals and helps ensure a smooth, professional client experience during tax season.

You will greet clients, handle check-in and intake, and coordinate with staff while maintaining confidentiality and a high level of service. This position offers hands-on growth into tax-related operations.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities during the day.
• Excellent organizational skills and attention to detail.
• Proficiency with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain a clean, organized office to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information confidentially.

Skills

Interpersonal communication

Multitasking

Organizational skills

Customer service

Evenings and weekends availability

Detail-oriented

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Philadelphia to welcome clients and manage scheduling. This in-person role supports a team of tax professionals and helps ensure a smooth, professional client experience during tax season.

You will greet clients, handle check-in and intake, and coordinate with staff while maintaining confidentiality and a high level of service. This position offers hands-on growth into tax-related operations.