In-Person Client Service Specialist

H&R Block, Inc.; Cherokee (IA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance support

Job summary

H&R Block in Cherokee, IA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations alongside a team of tax professionals.

This in-person role requires strong interpersonal and organizational skills, the ability to multitask, and discretion with sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and be the welcoming face of the office.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Tech literacy

Evenings/weekends availability

Education

High school diploma/GED

Equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Cherokee, IA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, answer calls, schedule appointments, and support daily office operations alongside a team of tax professionals.

This in-person role requires strong interpersonal and organizational skills, the ability to multitask, and discretion with sensitive information.