In-Person Client Service Concierge

H&R Block, Inc.; Hamburg (AR); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to ensure a welcoming and efficient client experience during tax season.

The role offers hands-on training and a path toward office leadership, with evening and weekend availability required. Prior customer service experience is beneficial.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Office/Teams/scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Communication

Multitasking

Organization

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to ensure a welcoming and efficient client experience during tax season.

The role offers hands-on training and a path toward office leadership, with evening and weekend availability required. Prior customer service experience is beneficial.