In-Person Client Concierge & Office Support

H&R Block, Inc.; Grafton (ND); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and handle client check-in, scheduling, and daily operations.

You will cooperate with tax professionals to match clients with the right service and maintain a professional environment while handling confidential information with care. This in-person role requires flexibility to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Attention to detail

Office software

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in the United States is seeking a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office and handle client check-in, scheduling, and daily operations.

You will cooperate with tax professionals to match clients with the right service and maintain a professional environment while handling confidential information with care. This in-person role requires flexibility to work evenings and weekends during tax season.