In-Person Client Concierge & Receptionist

H&R Block, Inc.; Hudson (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling, and supporting daily office operations in person during tax season.

You'll coordinate appointments, assist clients with intake and document handling, and collaborate with tax professionals to ensure a smooth client experience while maintaining confidentiality and professionalism.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Organizational skills

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling, and supporting daily office operations in person during tax season.

You'll coordinate appointments, assist clients with intake and document handling, and collaborate with tax professionals to ensure a smooth client experience while maintaining confidentiality and professionalism.