In-Person Client Experience Concierge (Tax Season)

H&R Block, Inc.; Kimball (NE); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk.

This in-person role involves coordinating scheduling, supporting daily office operations, and collaborating with tax professionals to ensure a smooth client experience during tax season. You'll handle check-in, document intake, and maintain orderly office workflow while upholding confidentiality and professional standards.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Client-centric mindset

Multitasking

Communication

Team collaboration

Attention to detail

Ausbildung

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to greet clients and manage the front desk.

This in-person role involves coordinating scheduling, supporting daily office operations, and collaborating with tax professionals to ensure a smooth client experience during tax season. You'll handle check-in, document intake, and maintain orderly office workflow while upholding confidentiality and professional standards.