In-Person Client Concierge — Tax Season Office

H&R Block, Inc.; Mauldin (SC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily operations, and support tax professionals in a busy, in-person environment.

This role offers training and potential growth into tax preparation or office leadership. The position requires strong communication, organizational skills, and the ability to handle confidential information with discretion.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (e.g., Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Evenings/weekends availability

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist with daily operations, and support tax professionals in a busy, in-person environment.

This role offers training and potential growth into tax preparation or office leadership. The position requires strong communication, organizational skills, and the ability to handle confidential information with discretion.