In-Person Client Concierge (Tax Season, Evenings/Weekends)

H&R Block, Inc.; Mays Landing (NJ); On-site; USD 22,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Mays Landing, NJ. You will manage client check-in, scheduling, and document intake while supporting tax professionals throughout the busy season.

This in-person role emphasizes strong customer service, confidentiality, and teamwork. Availability for evenings and weekends is required during tax season, with opportunities for growth into tax prep or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Confidentiality

Customer service

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Mays Landing, NJ. You will manage client check-in, scheduling, and document intake while supporting tax professionals throughout the busy season.

This in-person role emphasizes strong customer service, confidentiality, and teamwork. Availability for evenings and weekends is required during tax season, with opportunities for growth into tax prep or office leadership.