Seasonal Client Concierge — In-Person Tax Office

H&R Block, Inc.; Jersey City (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals.

Training and support help you grow into tax prep or office leadership. This is an in-person, non-remote role based in New Jersey. You will greet clients, handle scheduling, assist with intake, and maintain a professional environment while protecting sensitive information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Education

High School diploma/GED

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals.

Training and support help you grow into tax prep or office leadership. This is an in-person, non-remote role based in New Jersey. You will greet clients, handle scheduling, assist with intake, and maintain a professional environment while protecting sensitive information.