Guest-Centric Receptionist & Scheduling Specialist

H&R Block, Inc.; Santa Rosa (NM); On-site; USD 19,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a in-person Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Albuquerque, NM. You will work with tax professionals and help create a seamless client experience during tax season.

The role emphasizes strong communication, multitasking, and discretion when handling sensitive information. Evening and weekend availability is expected as part of seasonal tax services.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Microsoft Office / Teams

Customer service experience

Evenings/weekends availability

Education

High school diploma/GED

Tools

Scheduling systems

Job description

H&R Block, Inc. is seeking a in-person Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in Albuquerque, NM. You will work with tax professionals and help create a seamless client experience during tax season.

The role emphasizes strong communication, multitasking, and discretion when handling sensitive information. Evening and weekend availability is expected as part of seasonal tax services.