In-Person Client Concierge for Tax Season

H&R Block, Inc.; Clinton (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office and manage client check-in, scheduling, and document handling.

This in-person role supports tax professionals and daily operations, with opportunities to grow into tax preparation or office leadership. You will greet clients, route them to the right professional, keep the office organized, and contribute to a professional client experience during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office and manage client check-in, scheduling, and document handling.

This in-person role supports tax professionals and daily operations, with opportunities to grow into tax preparation or office leadership. You will greet clients, route them to the right professional, keep the office organized, and contribute to a professional client experience during tax season.