In-Person Client Concierge & Office Coordinator

H&R Block, Inc.; Deming (NM); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

H&R Block in Deming, NM is seeking a seasonal Client Service Professional/Receptionist for an in-person, front-office role. You will greet clients, manage check-in, schedule appointments, and help match clients with the appropriate tax professional to ensure a smooth, professional experience.

You will support daily operations, maintain organization, and handle documents with confidentiality. Evening and weekend shifts during tax season are required, with prior customer service experience valued.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Organizational skills

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block in Deming, NM is seeking a seasonal Client Service Professional/Receptionist for an in-person, front-office role. You will greet clients, manage check-in, schedule appointments, and help match clients with the appropriate tax professional to ensure a smooth, professional experience.

You will support daily operations, maintain organization, and handle documents with confidentiality. Evening and weekend shifts during tax season are required, with prior customer service experience valued.