In-Person Client Concierge

H&R Block, Inc.; Rio Rancho (NM); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Training and support

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in an in-person role in Rio Rancho, NM. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

The role emphasizes a welcoming client experience, confidentiality, and teamwork. Training and support are provided, with shifts that cover evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the first impression of the office.
• Answer phones, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Communication

Attentive to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in an in-person role in Rio Rancho, NM. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals.

The role emphasizes a welcoming client experience, confidentiality, and teamwork. Training and support are provided, with shifts that cover evenings and weekends during tax season.