In-Person Client Concierge | Tax Season Receptionist

H&R Block, Inc.; East Point (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

H&R Block is seeking a Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a in-person role. You will coordinate with tax professionals and help ensure a smooth client experience during tax season and beyond.

The ideal candidate will have strong people skills, be detail-oriented, and able to multitask in a fast-paced environment, with flexibility to work evenings and weekends as needed.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong interpersonal and communication skills with clients and team.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and follow-through.
• Comfort using MS Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and document intake processes.
• Maintain organized, clean office environment.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Fast-paced environment experience

Interpersonal communication

Multitasking

Organizational skills

Basic computer tools

Evenings/weekends availability

Education

High school diploma/GED

Job description

H&R Block is seeking a Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in a in-person role. You will coordinate with tax professionals and help ensure a smooth client experience during tax season and beyond.

The ideal candidate will have strong people skills, be detail-oriented, and able to multitask in a fast-paced environment, with flexibility to work evenings and weekends as needed.