In-Person Client Concierge & Front Desk Scheduling

H&R Block, Inc.; Ellsworth (ME); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for in-person service in Ellsworth, Maine. You will greet clients, manage check‑in and scheduling, and support daily office operations alongside tax professionals.

This entry‑level role offers on‑site training and potential growth into tax preparation or office leadership, with evenings and weekend shifts during the tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members for smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist for in-person service in Ellsworth, Maine. You will greet clients, manage check‑in and scheduling, and support daily office operations alongside tax professionals.

This entry‑level role offers on‑site training and potential growth into tax preparation or office leadership, with evenings and weekend shifts during the tax season.