In-Person Client Concierge for Tax Season

H&R Block, Inc.; Gorham (ME); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Gorham, ME, is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations.

This in-person role offers training and potential growth into tax preparation or office leadership. You will greet clients, answer calls, coordinate with tax professionals, maintain a tidy office, and protect confidential information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Gorham, ME, is seeking a seasonal Client Service Professional/Receptionist to welcome clients, manage check-in, schedule appointments, and support daily office operations.

This in-person role offers training and potential growth into tax preparation or office leadership. You will greet clients, answer calls, coordinate with tax professionals, maintain a tidy office, and protect confidential information.