In-Person Client Concierge & Front Desk Lead

H&R Block, Inc.; Marshalltown (IA); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block in Marshalltown, IA seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations during tax season in person. You will coordinate with tax professionals to ensure a smooth, professional client experience.

This role offers opportunities to grow into tax preparation or office leadership as training is provided. Availability evenings and weekends during peak season is required.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.

Responsabilidades

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client-focused service

Interpersonal communication

Multitasking

Organization and detail

Computer literacy (MS Office, Teams)

Educación

High school diploma/GED or equivalent

Herramientas

Scheduling systems

Microsoft Office

Teams

Descripción del empleo

H&R Block in Marshalltown, IA seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage check-ins, and support daily office operations during tax season in person. You will coordinate with tax professionals to ensure a smooth, professional client experience.

This role offers opportunities to grow into tax preparation or office leadership as training is provided. Availability evenings and weekends during peak season is required.