In-Person Administrative Assistant – Home Building Support

Champion Home Builders, Inc.; Lillington (NC); On-site; USD 40,000 - 42,000; Full time

Job summary

Champion Home Builders, Inc. is seeking an Administrative Assistant to support the Lillington team in person.

The role reports to the General Manager and requires handling calls, warranty coordination, vendor liaison, and documentation through the office, with duties ranging from payments to welcome packets. The ideal candidate has strong communication, organization, and time-management skills, plus proficiency in Microsoft Office.

Qualifications

• High school diploma, GED, or foreign equivalent required.
• Two years' administrative and/or home building industry experience preferred.
• Proven customer service experience with strong phone skills.
• Must be organized, detail oriented, and a strong communicator.
• Intermediate mastery of Microsoft Office Suite product. (Outlook, Word, Excel)
• Must have the ability to speak, read, and write English. (Spanish bi‑lingual is a plus)
• Dedicated team player able to multitask and see projects through to completion.
• Strong time management skills; exemplary record of attendance and punctuality.
• Access to reliable transportation

Responsibilities

• Answer multi-line phone system; take messages, transfer calls, or answer questions.
• Receive warranty requests by fax, mail, or email and log information in database.
• Locate and qualify vendors to provide home warranty services.
• Communicate with vendors/homeowners to ensure satisfaction and timely warranty work.
• File and maintain communications and records for team access.
• Keep a log of all calls and warranty service requests.
• Work with factories and systems to complete warranty service requests.
• Prepare and mail 'Welcome' packets and process payments/receipts.
• Assist in ordering office supplies; general office tasks such as faxing and scanning.

Skills

Administrative experience

Customer service

Phone skills

Multitasking

Education

High school diploma or GED

Two years administrative/home-building experience

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

Champion Home Builders, Inc. is seeking an Administrative Assistant to support the Lillington team in person.

The role reports to the General Manager and requires handling calls, warranty coordination, vendor liaison, and documentation through the office, with duties ranging from payments to welcome packets. The ideal candidate has strong communication, organization, and time-management skills, plus proficiency in Microsoft Office.