Administrative Assistant - Lillington, NC

Champion Home Builders, Inc.; Lillington (NC); On-site; USD 40,000 - 42,000; Full time

Job summary

Champion Home Builders, Inc. is seeking an Administrative Assistant to support the Lillington team in person.

The role reports to the General Manager and requires handling calls, warranty coordination, vendor liaison, and documentation through the office, with duties ranging from payments to welcome packets. The ideal candidate has strong communication, organization, and time-management skills, plus proficiency in Microsoft Office.

Qualifications

• High school diploma, GED, or foreign equivalent required.
• Two years' administrative and/or home building industry experience preferred.
• Proven customer service experience with strong phone skills.
• Must be organized, detail oriented, and a strong communicator.
• Intermediate mastery of Microsoft Office Suite product. (Outlook, Word, Excel)
• Must have the ability to speak, read, and write English. (Spanish bi‑lingual is a plus)
• Dedicated team player able to multitask and see projects through to completion.
• Strong time management skills; exemplary record of attendance and punctuality.
• Access to reliable transportation

Responsibilities

• Answer multi-line phone system; take messages, transfer calls, or answer questions.
• Receive warranty requests by fax, mail, or email and log information in database.
• Locate and qualify vendors to provide home warranty services.
• Communicate with vendors/homeowners to ensure satisfaction and timely warranty work.
• File and maintain communications and records for team access.
• Keep a log of all calls and warranty service requests.
• Work with factories and systems to complete warranty service requests.
• Prepare and mail 'Welcome' packets and process payments/receipts.
• Assist in ordering office supplies; general office tasks such as faxing and scanning.

Skills

Administrative experience

Customer service

Phone skills

Multitasking

Education

High school diploma or GED

Two years administrative/home-building experience

Tools

Microsoft Office Suite (Outlook, Word, Excel)

Job description

Job Title: Administrative Assistant

Compensation: $19/hr. - $20/hr.

Job Type: Full-Time/Hourly

Location: Lillington, NC (*This is an in‑person role)

Schedule: M-F, 8-hour Shift

About Us
Champion Homes is the largest builder of prefabricated homes in North America, we are a publicly traded company, and we are seeking an Administrative Assistant to join our team. If you have a positive/upbeat attitude and really enjoy a job where you can help and support others, this is the job for YOU!

Job Summary:

The Administrative Assistant will report directly to the General Manager whose primary responsibilities are to assist the Lillington team. A successful candidate will be able to quickly learn and perform the following duties.

Essential Duties and Responsibilities

• Core duties and responsibilities include the following. Other duties may be assigned.
• Answer multi‑line phone system. Takes messages, transfers calls, or fields/answers questions.
• Receive warranty requests by fax, mail, or email to record information in database in a timely manner.
• Locate and qualify vendors to provide home warranty services within our business model.
• Communicate with vendors/ homeowners to ensure customer satisfaction and warranty service is performed in an organized way and timely fashion.
• File and maintain communications, as well as records, that can be shared effectively with other team members as needed.
• Keep a log of all calls and warranty service requests to stay organized and efficiently to provide timely action.
• Work with each factory and within their systems to complete warranty service requests.
• Prepare check requests for vendor partners, contractors, and customers.
• Receive payment and record receipts for services.
• Prepare and mail "Welcome" packets.
• Assist in ordering office supplies.
• General office work, faxing, scanning paperwork, etc.
• All other duties as assigned

Competencies

• Attention to detail
• Strong communication skills, including the ability to influence, train, and motivate at all levels of the organization
• Self‑motivated with a great work ethic
• Must live the Champion Operating Principles

Qualifications

• High school diploma, GED, or foreign equivalent required.
• Two years' administrative and/or home building industry experience preferred.
• Proven customer service experience with strong phone skills.
• Must be organized, detail oriented, and a strong communicator.
• Intermediate mastery of Microsoft Office Suite product. (Outlook, Word, Excel)
• Must have the ability to speak, read, and write English. (Spanish bi‑lingual is a plus)
• Dedicated team player able to multitask and see projects through to completion.
• Strong time management skills; exemplary record of attendance and punctuality.
• Access to reliable transportation

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E‑Verify Program.

Pay Transparency Statement

Champion Home Builders, Inc. publishes pay ranges in compliance with applicable law. Published pay ranges are not a promise of any specific pay for any specific employee and may not be reflective of actual compensation earned. Pay rates are dependent upon experience, education, and other factors. The company may provide additional monetary and nonmonetary compensation such as benefits and/or bonus plans for some, but not all positions.