In-Office Tow Dispatcher & Customer Care Associate

Integrity Towing Solutions LLC; Durham (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Competitive pay

Full-time schedule

Job summary

Integrity Towing Solutions LLC in Durham, NC is hiring Release Associates to handle inbound service calls, verify payments, and release vehicles. You will greet customers on-site and coordinate with tow drivers while maintaining accurate records.

This full-time role offers paid training at $17+ per hour, competitive pay, benefits, and a schedule Monday-Thursday from 2am to noon, with potential overtime. Veterans and law enforcement backgrounds are encouraged to apply.

Qualifications

• Must be at least 21 years old.
• Ability to interact professionally with customers.
• Prior customer-facing experience is valued.
• Strong attention to detail for payments and documentation.
• Strong initiative with minimal supervision.
• Clear pre-employment drug screen.
• Acceptable criminal background history.

Responsibilities

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to explain amounts due and procedures.
• Escalate high-level concerns to account management.
• Dispatch tow drivers to service calls when needed.
• Greet on-site customers professionally and courteously.
• Confirm total amount due and collect payments, keeping accurate records.
• Verify ownership and release vehicles after payment and documents are complete.
• Handle tense situations calmly and professionally.

Skills

Customer service

Communication

Attention to detail

Initiative

Teamwork

Job description

Integrity Towing Solutions LLC in Durham, NC is hiring Release Associates to handle inbound service calls, verify payments, and release vehicles. You will greet customers on-site and coordinate with tow drivers while maintaining accurate records.

This full-time role offers paid training at $17+ per hour, competitive pay, benefits, and a schedule Monday-Thursday from 2am to noon, with potential overtime. Veterans and law enforcement backgrounds are encouraged to apply.