In-Office Dispatcher

Integrity Towing Solutions LLC; Durham (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Competitive pay

Full-time schedule

Job summary

Integrity Towing Solutions LLC in Durham, NC is hiring Release Associates to handle inbound service calls, verify payments, and release vehicles. You will greet customers on-site and coordinate with tow drivers while maintaining accurate records.

This full-time role offers paid training at $17+ per hour, competitive pay, benefits, and a schedule Monday-Thursday from 2am to noon, with potential overtime. Veterans and law enforcement backgrounds are encouraged to apply.

Qualifications

• Must be at least 21 years old.
• Ability to interact professionally with customers.
• Prior customer-facing experience is valued.
• Strong attention to detail for payments and documentation.
• Strong initiative with minimal supervision.
• Clear pre-employment drug screen.
• Acceptable criminal background history.

Responsibilities

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to explain amounts due and procedures.
• Escalate high-level concerns to account management.
• Dispatch tow drivers to service calls when needed.
• Greet on-site customers professionally and courteously.
• Confirm total amount due and collect payments, keeping accurate records.
• Verify ownership and release vehicles after payment and documents are complete.
• Handle tense situations calmly and professionally.

Skills

Customer service

Communication

Attention to detail

Initiative

Teamwork

Job description

Description

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

What You’ll Do

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions.
• Escalate high-level concerns in a timely manner to account management.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

What We Offer

• Paid, On-the-Job Training: We invest in your growth from day one, with training provided at $17+ per hour, depending on experience
• Competitive Compensation: Average hourly pay of $17+/hour, depending on experience
• Full Time Schedule: This full-time (40 hours per week) position is a Monday-Thursday 2am to noon, depending on company needs. Limited overtime may be available.
• Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance.
• Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule.

Preferred Hiring Consideration

• Law Enforcement: Your background as a dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
• Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued, but additional consideration is given to those MOSs that directly relate to the duties of this position.
• Disabled Veterans: We are committed to providing opportunities to disabled veterans. This job is a perfect fit!
• Military Spouses: Your resilience and dedication make you a perfect fit for our team.
• Work Opportunity Tax Credit Targeted Groups: We actively seek diverse candidates.

Requirements

What You’ll Need

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.
• Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.
• Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Acceptable criminal background history.
• Clear pre-employment drug screen.

KEYWORDS: cashier, dispatch, dispatcher, clerical, security, tow, towing, transportation, customer service