24/7 Dispatch Supervisor - Lead, Train, Earn Bonus

Integrity Towing Solutions LLC; Raleigh (NC); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Performance bonus

Onboarding

Insurance including medical/dental/eye

Paid time off

Leadership role

Job summary

Integrity Towing Solutions LLC is hiring a Dispatch Supervisor to lead a 7-person dispatcher team in a 24/7 operation. You will own the schedule, ensure coverage, and personally handle shifts to set the standard for performance and service.

Ideal candidates have supervisory experience in dispatch or related settings, strong computer literacy, and a track record of calm, decisive leadership under pressure. Competitive benefits and growth opportunities are provided.

Qualifications

• Must have supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logistics operations.

Responsibilities

• Lead, schedule, and coach a team of ~7 dispatchers supporting a 24/7 operation.
• Maintain full phone and vehicle-release coverage with zero gaps and clear handoffs.
• personally handle a dispatch shift: answer multi-line phone, coordinate drivers, process vehicle releases.
• Verify, document, and dispatch property tow requests promptly; ensure relocations occur as promised.
• Prioritize police-rotation calls and keep a truck on-site within the 30-minute standard.
• Maintain complete dispatch records and audit calls weekly with consistent coaching.
• Oversee cash controls: card processing, smart-safe reconciliation, and discrepancy investigations.
• Train new dispatchers using written procedures and sign-offs.
• Route escalations to owners or leadership as needed.

Skills

Supervisory

Dispatch software

Team leadership

Cash handling

Job description

Integrity Towing Solutions LLC is hiring a Dispatch Supervisor to lead a 7-person dispatcher team in a 24/7 operation. You will own the schedule, ensure coverage, and personally handle shifts to set the standard for performance and service.

Ideal candidates have supervisory experience in dispatch or related settings, strong computer literacy, and a track record of calm, decisive leadership under pressure. Competitive benefits and growth opportunities are provided.